FAQ
FAQ’S
Discover the answers to some of our most frequently asked questions below.
How do I make an appointment or get a quote?
Use the BOOK SERVICE link at the top of the page, or give us a call at 866-476-4736
What if my scheduled cleaning service falls on a holiday?
What if I need to reschedule a service?
We kindly ask for at least 48 hours notice if you wish to cancel or reschedule. Cancellations made with less than 48 hours notice or if we are unable to gain entry, a cancellation fee of $100.00 will be billed to the credit card on file. We must adhere strictly to this policy in order to prevent lost wages for our staff.
Can you send the same cleaners each visit?
We try our best to send the same team every visit. However, we do require flexibility on occasion if a team member is unavailable.
How should I prepare for an upcoming cleaning?
We recommend decluttering the areas to be cleaned by removing any items such as toys to ensure that our team can access and clean surfaces effectively.
How many cleaners do you send?
We work in teams of two (or three) depending on the schedule load for the day.
What if something’s damaged during a service?
If something does get damaged while we are cleaning your home, the cleaning team will leave you a note, or inform you in person if you are home. The office will also follow up with a phone call to determine the best course of action to take to repair or replace the broken or damaged item.
Are you okay with pets being in the home during a service?
Yes! Absolutely. For safety reasons, (unless you will be home and/or unless your pet is completely comfortable with strangers) we ask that pets be removed from the immediate cleaning areas. Please also let us know if your pet(s) are indoor-outdoor or indoor-only.
What products do you use?
We develop our own mixture (vinegar/water/mild dish soap) for wet wiping most all surfaces and compliment that with some polishing products that are without the toxins, bleach, ammonia, or any other harmful ingredients as follows:
Essential Oil Blend (we can skip this if needed)
ECOS Dishmate Dish Liquid, Grapefruit
ECOS All-Purpose Kitchen-Bathroom Cleaner, Parsley Plus
ECOS Glass Cleaner, Orangerine
ECOS Floor Cleaner
ECOS Stainless Steel Cleaner & Polish
Do I need to supply anything?
Our team comes fully equipped with, company approved, products, supplies, vacuum, and step stool.
Please note, also, for insurance and liability reasons, our team cannot clean anything above 7 ft and cannot climb higher than a two-step step-stool.
Can I use my own towels and mops?
You may instruct our Green Cleaners to use your cotton or microfiber towels, non-scratch all-purpose sponges, regular brooms, and Bona mops. However, we cannot use tools such as a steam cleaner or other equipment that our Green Cleaners have not been previously professionally trained on.
What if I have a specific green product that I would like to use?
Please contact the office in advance. While these decisions are made on a case by case basis, we can more than likely accommodate your needs.
How do I pay for the cleaning service?
We are Cashless – all clients must have a payment method on file ready to be charged as soon as the service is completed. We accept all major debit and credit cards.
Are parking fees added to my service total?
Yes. In instances where we are required to pay for parking, this fee is added to the total for your cleaning.
Am I expected to tip my cleaning team?
While your cleaning crew will definitely appreciate any gratuity for a job well done, it is not required. All tips must be handed directly to the cleaning crew. We do not add tips onto your invoice total. While there is no magic number, those who choose to tip generally give around $10 – $50 per person, depending on the service type.
How much will it cost to clean my home or office?
The cost to clean a home or office depends on a few factors ie. the size, current condition and the frequency. Our rates are per-person hour and billed in 15 minute increments, rounded up.
Our Company is licensed and insured, pays State and Federal taxes, and provides hybrid vehicles for the teams.Our dedicated staff not only receive compensation for drive time but also Sick Pay benefits. Plus, we provide all the eco-friendly cleaning supplies.
Rest assured, every member of the Green Clean team is a reliable and safe individual who is not only well-paid but also treated with the utmost fairness.
what We Do
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18+
Years Celebrating
100%
Commitment to Safety
100%
Local Woman-Owned Business
5+
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