Effective date: November 1, 2026
Green Clean LA (“Green Clean LA,” “we,” “us”) is a family-run cleaning company serving Los Angeles since 2006. This policy explains what personal information we collect through greencleanla.com and when you book or receive our services, how we use it, and the choices you have.
Information we collect
Information you give us. When you request a quote, book a cleaning, call, text, or email us, or fill out a form on our website, we may collect:
- Your name, phone number, and email address
- The service address and details about your home or business, such as size, type of space, and service preferences
- Entry and access instructions you choose to share, such as door or gate codes and key arrangements
- Messages, notes, and feedback you send us
- Billing details needed to process payment
Information collected automatically. Like most websites, our site and hosting provider automatically record basic technical information when you visit, such as your IP address, browser type, and the pages you view. This is used to keep the site running, secure, and protected from spam and attacks. We do not use advertising or analytics tracking tools on our website.
How we use your information
- To respond to your questions and prepare quotes
- To schedule, provide, and confirm cleaning services, including sending reminders and job updates
- To process payments and send receipts and invoices
- To provide photo confirmation of completed work when requested, such as for rental turnovers
- To ask for feedback or a review after a visit
- To protect our clients, staff, and website, and to meet legal and tax obligations
We do not sell your personal information, and we do not share it with third parties for their own marketing.
Service providers we use
We share information only with trusted companies that help us run our business, and only as needed for them to do their work. These include:
- Jobber, which we use for quote requests, scheduling, client communication, invoicing, and our online client portal
- Our payment processor, which handles card payments. We do not store full card numbers on our website.
- Our website host and security provider, which host the site and protect it from spam and attacks
- Email and phone service providers we use to communicate with you
These providers have their own privacy policies and are expected to protect your information. We may also disclose information if required by law, to protect our rights or safety, or as part of a sale or transfer of our business.
Cookies
Our website uses a small number of cookies that are necessary for it to work and stay secure, such as cookies set by our security firewall. Links to our client portal or quote form take you to Jobber, which may set its own cookies. You can block or delete cookies in your browser settings, though some features may not work properly.
Do Not Track
Some browsers offer a “Do Not Track” setting. Because we do not use tracking tools to follow visitors across websites, our site does not change its behavior in response to these signals.
How long we keep information
We keep client information for as long as you use our services and afterward as needed for records, tax, and legal purposes. Quote requests that do not lead to service are deleted when no longer needed.
How we protect your information
We use reasonable safeguards to protect your information, including a secure website connection (HTTPS), a website firewall, and limiting access to staff who need it to serve you. Door codes and other entry details are shared only with the team assigned to your service and are never used for any other purpose. No method of storing or sending information is completely secure, but we work to keep your information safe.
Your choices
- You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it, subject to records we must keep by law.
- You can opt out of review requests and non-essential messages at any time by replying to let us know or contacting us.
- You can update your contact and payment details through your client portal or by contacting us.
To make a request, contact us using the details below. We may need to confirm your identity before acting on it.
Children
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. When we do, we will post the new version on this page and update the effective date above.
Contact us
Green Clean LA
Los Angeles, CA
Phone: (866) 476-4736
Email: info@greencleanla.com